tag:blogger.com,1999:blog-1782534239117433762.post6438963849153079622..comments2024-03-05T11:37:31.988-08:00Comments on Matt on ... Whatever: Verizon- ARGH!Unknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-1782534239117433762.post-64548664686902037742008-07-31T21:16:00.000-07:002008-07-31T21:16:00.000-07:00Hey, Carlene told me about your blog.I can sympath...Hey, Carlene told me about your blog.<BR/><BR/>I can sympathize with you here. My Mom got a collections notice that was from Cingular from the phone I used that was in her name. I paid every month. Turns out that when I got married and we converted it to a family plan, merging Susie's phone number with mine, they gave us a new account number and never billed me for one month's service of the old account. After a lot of time on hold, they told my Mom they couldn't figure it out and would waive it. I hate telecoms and the like.Dannyhttps://www.blogger.com/profile/02408493214923502029noreply@blogger.comtag:blogger.com,1999:blog-1782534239117433762.post-38032493863747702382008-06-30T15:22:00.000-07:002008-06-30T15:22:00.000-07:00I'd rather burn my own fingers off than try to dea...I'd rather burn my own fingers off than try to deal with Verizon over the phone.<BR/><BR/>Ask me how many times it took to get them to come out and install my Fios 2 years ago? How many phone calls and service appointments where the person never showed up?<BR/><BR/>Flash forward to a couple of months ago. We have automatic online payment for our Fios bill. Comes out like clockwork, every month. We don't touch it - it's all automatic.<BR/><BR/>Then, one month, we get a nastygram saying our account is overdue, because we didn't pay the bill. Um, it's automatic? So we checked, and sure enough, they hadn't withdrawn the payment. We paid manually online, with a late fee, of course.<BR/><BR/>Then, our next month's bill is a LOT higher than it's supposed to be. Did some digging, and apparently they bumped us up to a more expensive plan because we "missed a payment". How we could have missed an automatic payment is beyond me, but it happened.<BR/><BR/>Want to know the worst part? Even though they're charging us late fees and a higher monthly bill now, through NO fault of ours, I can't bring myself to call them and complain about it to fix it, because I know I'll go through the same kind of thing you just described, just like I do every other time I've called them. It's almost not even worth it... :-(Josh Bancrofthttps://www.blogger.com/profile/09806772755809983601noreply@blogger.com